Headshot Frequently Asked Questions


What can I expect from my headshot session?

At One Tree Studio we like to provide a friendly laid back experience, sure to put you at ease. Our photographers and assistants want to make your session as enjoyable and comfortable as possible so we have put together a blog post to help ensure you know exactly what to expect at your shoot.

Learn more here

What is your cancellation policy?

We understand that sometimes you may need to cancel your appointment. We ask that you give us 24 hours notice and you will receive 1 complimentary reschedule at no cost. All future reschedules will incur a $150 fee. 

What happens if I am late to an appointment?

Please be punctual as we often have clients scheduled right after your session. If you are late it may cut into your session so please make sure you arrive promptly at your scheduled time!

Can I have the RAW files?

RAW files are unfinished images and we do not supply these to our clients. Proof and retouched images are delivered as high quality jpeg images. Please let us know if you have any questions.

Do you offer hair/makeup services?

Hair and makeup are not included in your session fee, however we do encourage you to come to your session looking your best! In post production we will remove imperfections such as blemishes and bags under your eyes, but we will not retouched makeup on to you. Our cameras capture a lot of detail, so we recommend getting your hair and makeup professionally done. In order to get the most out of your session, please come to you appointment with your hair and makeup already done, with the exception of quick touch ups during your shoot.

What should I wear to my session?

Keep it simple! You can’t go wrong with a clean pressed collared shirt and blazer for either men or women. We have put together a blog post with more suggestions for your wardrobe choices to help you pick the best outfit for your shoot!

Refer to blog

What does retouching involve and what does it not?

What IS involved in our basic retouching is cleaning up blemishes, reduce bags under eyes,  lightening eyes and teeth, cleaning up stray hairs, and removing any visible lint on clothing.

What is NOT included and may require additional fees is extensive retouching of hair such as filling in gaps, extensive modifications to clothes such as ironing out wrinkles on patterns. We also want you to note that If you wear patterns it may be impossible to fix wrinkles in clothing. 

If you want to know more about retouching please refer to our blog!

Refer to blog

How long does it take to get my images back?

For individual headshot sessions, you will receive your proof gallery typically 1 business day after your shoot. Once you notify us of your favourites, you will typically receive your fully retouched images in 1 business day.

Is there anything else I should do to prepare for my headshot session?

Make sure to get a good night’s rest the night before your shoot. We also recommend drinking plenty of water which will hydrate your skin and help you feel and look your best!